Xcellent Digital (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, landing pages, advertisements, or services, including when you use phone-number-based authentication (2FA) or opt in to receive text messages.
1. Information We Collect
A. Information You Provide
We may collect the following information when you interact with our website, landing pages, or forms:
Name
Email address
Phone number
Business/Company name
Marketing preferences
Answers to survey questions or lead-form questions
Any additional information you voluntarily submit
B. Phone Number & 2FA Information
Some landing pages and services require a phone number for:
Two-Factor Authentication (2FA)
Identity verification
SMS confirmation codes
Receiving requested information about our services
We only use your phone number for purposes disclosed at the time of submission.
C. Automatically Collected Information
When you visit our site, we may automatically collect:
IP address
Device type
Browser type
Cookies and tracking data
Pages visited
Actions on the website
This helps us improve performance, personalize experiences, and optimize marketing.
2. How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries and customer requests
Send marketing messages if you opt in
Verify your identity using 2FA
Deliver digital content or offers you requested
Improve website experience and performance
Comply with legal obligations
Prevent fraudulent or unauthorized activity
3. SMS/Text Message Policy
A. Opt-In Consent
By entering your phone number into our landing pages, chatbot, forms, or any other Xcellent Digital property, you agree to receive:
SMS confirmation codes
Appointment reminders
Follow-up messages
Promotional messages related to our services
Automated or AI-assisted messages
Consent is not a condition of purchase.
B. Opt-Out Instructions
You can opt out at any time by replying:
“STOP” to stop SMS messages
“UNSUBSCRIBE” to stop marketing messages
“HELP” for assistance
Once you opt out, you will not receive further SMS messages unless you opt in again.
C. Message Frequency
Message frequency varies based on your engagement and services requested.
D. Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.
4. How We Protect Your Information
We use industry-standard safeguards to protect your data, including:
SSL encryption
Secure servers and hosting environments
Limited internal access
Authentication and monitoring tools
Protection against unauthorized access and misuse
No system is 100% secure, but we take all reasonable measures to safeguard your personal information.
5. Sharing of Information
We do not sell your personal information.
We may share information only with:
Service providers who assist in SMS delivery, CRM tools, or analytics
Marketing or advertising platforms (e.g., Facebook, Google)
Payment processors (if applicable)
Legal authorities when required
All third-party partners follow similar data protection standards.
6. Cookies & Tracking Technology
We use cookies and tracking tools for:
Website performance
Traffic analytics
Ad personalization
Conversion tracking
Retargeting campaigns
You may disable cookies in your browser settings, but certain site features may not function properly.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access personal information
Request correction
Request deletion
Opt out of marketing communications
Withdraw consent
To submit a privacy request, contact us at:
8. Data Retention
We retain your information only as long as necessary to:
Deliver services
Comply with legal requirements
Resolve disputes
Enforce agreements
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
10. Contact Us
For privacy questions, requests, or concerns:
Xcellent Digital
Email: [email protected]
Website: https://xcellentdigital.com